Refunds & Returns
Flowers and plants are perishable, so we can't take them back once they are delivered. What we can do is make it right when something isn't. Here is how that works.
If something isn't right
Let us know within 24 hours of delivery. Call the shop at (978) 369-2404 and, if you can, have a photo of the arrangement ready. We will fix it.
We cover:
- Flowers or a plant that arrive damaged, wilted or not fresh.
- An arrangement that is clearly not what you ordered, such as the wrong size or design.
- A delivery we missed or made late, including deliveries to funeral homes and services.
For any of these, you choose: we deliver a fresh replacement at no charge, or we refund the order to your original payment method.
What isn't covered
- Substitutions made under our substitution policy, which keep the style, colors and value of the arrangement.
- Natural variation. Flowers open at their own pace, and no two arrangements are identical to the photo.
- An address or recipient detail entered incorrectly, or a recipient who wasn't available. We will call to sort it out, and a second delivery may be charged at the regular delivery fee.
- A change of mind after the order was delivered as described.
Refunds
Approved refunds go back to the card or PayPal account you paid with within 5 business days. Your bank may take a few more days to show it. There are no return fees, and you never need to send flowers back.
Changing or canceling an order
Call us as soon as you can. If we haven't started your arrangement, we will change it or refund it in full. Once it has been made or is out for delivery it can no longer be canceled, but we can often still adjust the card message or the delivery details.
Weddings and events
Wedding and event flowers follow the terms in your proposal or contract. See weddings or call us.
Questions
Call (978) 369-2404, Monday to Friday 9am to 5pm and Saturday 9am to 1pm, or stop by the shop at 135 Commonwealth Ave, Concord, Massachusetts 01742.